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Apr 1, 2026 8:20 AM PDT

Unable to connect to CarrierWatch

Updates

  • Apr 1, 2026 9:12 AM PDT

    Unable to connect to CarrierWatch

    Resolved
  • Apr 1, 2026 8:20 AM PDT (52 minutes earlier)

    Unable to connect to CarrierWatch - Mitigation steps included restarting the SOAP API Gateway pods and the TFMI pods to clear stuck connections/threads.
    - Ongoing monitoring (Datadog APM/logs) showed improved success rates and reduced timeouts, indicating the incident was mitigated.

    Monitoring