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Oct 1, 2026 6:23 AM PDT

Salesforce Accoutn service pods are down

Updates

  • Oct 1, 2026 12:15 PM PDT

    SSU IS IMAPCTED FOR CUSTOMERS

    Resolved
  • Oct 1, 2026 6:23 AM PDT (5 hours and 52 minutes earlier)

    SSU IS IMAPCTED FOR CUSTOMERS Deployed a temporary code fix to production and disabled the SSU maintenance mode flag.

    Current Impact: Core SSU (Self-Serve Upgrade) flows and standard Salesforce account provisioning are successfully unblocked and operational.

    Known Caveats: Downstream marketing syncs (such as abandoned cart status updates and marketing contact creation) will continue to log expected errors and fail until the root Salesforce Marketing Cloud credential issue is resolved.

    Next Steps: The incident is currently marked as "Mitigated." We are actively having Support validate the fix with affected customers while we wait for the Marketing Operations team to provide updated credentials for a permanent resolution.

    Monitoring