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Mar 5, 2021 7:04 AM PST

Call center agents are not able to access MAX

Updates

  • Mar 5, 2021 8:12 AM PST

    All agents should be able to access the system. If you have issues please clear cache and cookies before contacting Helpdesk.

    Resolved
  • Mar 5, 2021 7:58 AM PST (13 minutes earlier)

    NICE is reporting the issue is resolving. Please be sure to use the standard procedures of clearing cache and cookies as you try to access the system.

    Monitoring
  • Mar 5, 2021 7:47 AM PST (11 minutes earlier)

    NICE has identified an issue that was caused by their work to resolve this trouble earlier. They have not given an ETA on resolution yet.

    Identified
  • Mar 5, 2021 7:16 AM PST (30 minutes earlier)

    We are continuing to investigate this issue.

    Investigating
  • Mar 5, 2021 7:04 AM PST (11 minutes earlier)

    Call center agents cannot access MAX and cannot take calls from any queue.

    Investigating