DAT Solutions Internal

Updates

• Aug 13, 2026 9:10 AM PDT

  Johns Manville (AN#0001670298) reports that their entire team is receiving a redirection notification when accessing DAT iQ, landing on a Dashboard view overlaid with an "Upgrade to IQ" prompt instead of their subscribed product content. This pattern matches prior cases where DAT iQ's capability/entitlement-based routing misfired due to a feature flag or entitlement-sync issue rather than a service outage The dashboard_ssu_enabled feature flag, shipped in CAB-11986 to gate a DAT Bid SSU upsell modal to internal users only, was misconfigured and enabled for all users, blocking real customers (Johns Manville, Smithfield Foods, and USA Truck users, among others) from their DAT iQ Dashboard behind an upgrade modal. Fix: Flag disabled by Orr Epstein — no code rollback needed and the incident marked as Mitigated.
  customer confirmed that their services are restored and working as expected. PIR will be scheduled upon full PIR documentation to address staging test-coverage gaps and modal-targeting logic.

  Resolved
• Aug 13, 2026 8:02 AM PDT (1 hour and 7 minutes earlier)

  Johns Manville (AN#0001670298) reports that their entire team is receiving a redirection notification when accessing DAT iQ, landing on a Dashboard view overlaid with an "Upgrade to IQ" prompt instead of their subscribed product content. This pattern matches prior cases where DAT iQ's capability/entitlement-based routing misfired due to a feature flag or entitlement-sync issue rather than a service outage https://transcore.jira.com/browse/CAB-11986 CAB rolled back and the feature flag turned off and the incident mitigated.

  Monitoring