DAT Solutions Internal

Back
Jan 12, 2026 12:59 PM PST

CarrierWatch performance issues in DAT Broker TMS / Keypoint Anywhere

Updates

  • Jan 15, 2026 10:17 AM PST

    Some are customers using locally (on premise) and some are Keypoint Anywhere. When they go to import a carrier with insurance it should take around 1.5 to 2 seconds, but they are telling us it is sometimes 10 seconds. The incident was resolved by adding two indexes, which improved system performance and significantly reduced the lag reported by customers. Follow-up testing confirmed stabilization, leading to the closure of the incident.

    Resolved
  • Jan 12, 2026 3:34 PM PST (2 days, 18 hours, and 43 minutes earlier)

    Some are customers using locally (on premise) and some are Keypoint Anywhere. When they go to import a carrier with insurance it should take around 1.5 to 2 seconds, but they are telling us it is sometimes 10 seconds. The incident was mitigated by adding two indexes, which stabilized the system, leading to a reduction in performance lag reported by customers. Follow-up testing showed improved performance with significantly fewer complaints, confirming the effectiveness of the actions taken.

    Monitoring
  • Jan 12, 2026 12:59 PM PST (2 hours and 35 minutes earlier)

    Some are customers using locally (on premise) and some are Keypoint Anywhere. When they go to import a carrier with insurance it should take around 1.5 to 2 seconds, but they are telling us it is sometimes 10 seconds.

    Investigating