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Jan 7, 2021 1:09 PM PST

Max Outages

Updates

  • Jan 7, 2021 4:14 PM PST

    This incident has been resolved.

    Resolved
  • Jan 7, 2021 2:50 PM PST (1 hour and 24 minutes earlier)

    NICE has resolved the issue on their end and we have confirmed agents are now able to field calls again. We will monitor the situation and provide any additional updates they are given by the vendor.

    Investigating
  • Jan 7, 2021 1:09 PM PST (1 hour and 40 minutes earlier)

    Nice Incontact is experiencing an outage, phone systems are currently unoperable. Updates will be provided as we become aware of them.

    Investigating