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Aug 16, 2022 12:02 PM PDT

Issues with Nice, specifically calls not making it through and getting dropped.

Updates

  • Aug 16, 2022 2:11 PM PDT

    This incident has been resolved.

    Resolved
  • Aug 16, 2022 12:08 PM PDT (2 hours and 2 minutes earlier)

    Help Desk has opened a case with Nice InContact (01948978). So far seems to be 5-10 agents having issues, so not a total outage.

    Identified
  • Aug 16, 2022 12:02 PM PDT (6 minutes earlier)

    INC-387

    Investigating