DAT Solutions Internal

Updates

• Oct 8, 2025 2:31 PM PDT

  Issue has cleared up after migrating to Let's Encrypt SSL cert instead of Google Trust Services or SSL.com

  Resolved
• Oct 7, 2025 10:14 AM PDT (1 day, 4 hours, and 16 minutes earlier)

  95% certain the issue has been identified. It looks like the Google Trust Services SSL certificate for app-api.truckertools.com was auto renewed (3 month expiration) and something changed in the chain or authority that caused specific iOS versions to not trust it.

  We issued a new SSL certificate from SSL.com that claims to have 99.9% compatibility and have seen the error stop occurring at this time.

  Continuing to monitor failures

  Monitoring
• Oct 7, 2025 8:40 AM PDT (1 hour and 34 minutes earlier)

  Still currently investigating. We're seeing hundreds of successful verifications so still not sure what similarities these specific failures share. We've added additional mobile logging and backend logging to try to gather more information

  Investigating
• Oct 7, 2025 8:39 AM PDT (25 seconds earlier)

  Some TT Mobile app users unable to verify phone

  Investigating
• Oct 7, 2025 7:37 AM PDT (1 hour and 2 minutes earlier)

  A handful ~20 or so TT mobile app users have reached out to support with an error during phone number verification to track with a generic "Oops something went wrong. Try again later" error message

  Investigating