DAT Solutions Internal

Updates

• Jan 11, 2026 12:28 PM PST

  we observed that REST→CSB fallback calls in Prod are failing with InvalidAuthentication / “Invalid Session Token” responses from CSB for all JWT‑based requests, causing affected customer requests to fail. This behavior matches previously closed defect TMS‑8281, where newly added customers received InvalidAuthentication errors from CSB after a fallback from the Assets Mapper and their requests were not processed successfully. The issue is customer‑impacting (dashboard currently marked yellow) and the application team has engaged CSB to investigate; as a contingency, traffic can be rolled off the adapter to avoid further impact if a fix is not in place before monday morning The incident was resolved when a property change, which had not been committed to the repository, was manually applied and production adapters were restarted, confirming that the issue was resolved. Success was verified by team members, and the incident status was marked as resolved.

  Resolved
• Jan 11, 2026 9:56 AM PST (2 hours and 32 minutes earlier)

  we observed that REST→CSB fallback calls in Prod are failing with InvalidAuthentication / “Invalid Session Token” responses from CSB for all JWT‑based requests, causing affected customer requests to fail. This behavior matches previously closed defect TMS‑8281, where newly added customers received InvalidAuthentication errors from CSB after a fallback from the Assets Mapper and their requests were not processed successfully. The issue is customer‑impacting (dashboard currently marked yellow) and the application team has engaged CSB to investigate; as a contingency, traffic can be rolled off the adapter to avoid further impact if a fix is not in place before monday morning

  Investigating