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May 14, 2020 12:53 PM PDT

OnBoard Timing Out

Updates

  • May 14, 2020 1:41 PM PDT

    This incident is part of the larger product outage. We will be resolving this incident and continuing to track the resolution on the product outage incident.

    Resolved
  • May 14, 2020 1:15 PM PDT (25 minutes earlier)

    Restarting the services did not resolve the issue. The CSB is continuing to look for a resolution.

    Identified
  • May 14, 2020 12:59 PM PDT (15 minutes earlier)

    The CSB team is going to attempt to restart the onboarding agent on pdxcsbprob.

    Identified
  • May 14, 2020 12:53 PM PDT (6 minutes earlier)

    We're getting reports from Landstar and Sunteck that OnBoard is down. The issue has been replicated by customer support. It is timing out, resulting in a 'Something Went Wrong' error. CSB team is being notified.

    Investigating