DAT Solutions Internal
Jan 8, 2026 10:05 AM PST
External/internal users cannot login on D1 Web and Mobile
Updates
-
Jan 15, 2026 9:52 AM PST
Users are seeing error message The incident was resolved by correcting the access-service configuration to remove references to the removed migration service secrets, followed by redeploying the access-service, which restored user login functionality to D1 Web and Mobile. The incident was officially marked as Resolved in the change ticket CAB-10711.
Resolved -
Jan 8, 2026 11:37 AM PST (6 days, 22 hours, and 15 minutes earlier)
Users are seeing error message The incident was mitigated by reverting the teardown of the username migration service and restoring the necessary dependency which led to recovered traffic and user access. The status of the associated CAB-10711 change was marked as \"Resolved,\" indicating that a fix was successfully deployed.
Monitoring -
Jan 8, 2026 10:05 AM PST (1 hour and 31 minutes earlier)
Users are seeing error message
Investigating