DAT Solutions Internal

Updates

• Sep 1, 2025 11:38 AM PDT

  Customers are currently unable to receive multi-factor authentication (MFA) codes via text message due to issues with the SMS provider, Twilio, which is causing delays and failures in code delivery. The incident was reported by Miriel Robles and is classified as Severity 2. The team, including responders such as Evie May, Miles Johnson, and others, is working with Twilio to resolve the issue, while customers are advised to use alternative authentication methods. 3rd party provider resolved the incident

  Resolved
• Aug 28, 2025 2:33 PM PDT (3 days, 21 hours, and 4 minutes earlier)

  Customers are currently unable to receive multi-factor authentication (MFA) codes via text message due to issues with the SMS provider, Twilio, which is causing delays and failures in code delivery. The incident was reported by Miriel Robles and is classified as Severity 2. The team, including responders such as Evie May, Miles Johnson, and others, is working with Twilio to resolve the issue, while customers are advised to use alternative authentication methods. The incident was mitigated by advising customers to use alternative authentication methods while the team worked with Twilio to resolve the SMS delivery issues. Additionally, updates were provided regarding Twilio's recovery status, indicating that improvements were expected shortly.

  Monitoring
• Aug 28, 2025 12:55 PM PDT (1 hour and 38 minutes earlier)

  Customers are not able to receive mfa codes via text message.

  Investigating