DAT Solutions Internal

Updates

• Sep 22, 2026 11:14 AM PDT

  ISSUE:
  Carrier authority updates made in Motus (source of truth) are not syncing to
  CarrierWatch. Carriers marked as "active" in Motus show as "inactive" in CarrierWatch, creating a data integrity issue for all affected carriers.

  CUSTOMER IMPACT:
  - Affected: All carrier customers who have updated their authority status in Motus
  - What they see: Incorrect authority status (active/inactive mismatch) in CarrierWatch
  - Business impact: Data integrity issue affecting carrier searchability and compliance visibility
  - Workaround: NONE — Support team cannot manually correct via CSR/CarrierWatch UI because
  CarrierWatch pulls 100% of its data from Safer, not directly from Motus.

  ROOT CAUSE:
  Unknown. suspected Motus to Safer sync pipeline failure or missing sync logic

  Resolved
• Sep 22, 2026 11:06 AM PDT (8 minutes earlier)

  ISSUE:
  Carrier authority updates made in Motus (source of truth) are not syncing to
  CarrierWatch. Carriers marked as "active" in Motus show as "inactive" in CarrierWatch, creating a data integrity issue for all affected carriers.

  CUSTOMER IMPACT:
  - Affected: All carrier customers who have updated their authority status in Motus
  - What they see: Incorrect authority status (active/inactive mismatch) in CarrierWatch
  - Business impact: Data integrity issue affecting carrier searchability and compliance visibility
  - Workaround: NONE — Support team cannot manually correct via CSR/CarrierWatch UI because
  CarrierWatch pulls 100% of its data from Safer, not directly from Motus.

  ROOT CAUSE:
  Unknown. suspected Motus to Safer sync pipeline failure or missing sync logic

  Monitoring