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Feb 17, 2021 7:36 AM PST

Users are unable to access OnBoard

Updates

  • Feb 17, 2021 9:46 AM PST

    This incident has been resolved.

    Resolved
  • Feb 17, 2021 8:35 AM PST (1 hour and 11 minutes earlier)

    AssureSign has marked the incident as resolved. We'll continue to monitor.

    Monitoring
  • Feb 17, 2021 7:52 AM PST (42 minutes earlier)

    One of our partners is experiencing difficulties and has updated their status page. They have not published and ETA or cause yet.

    Identified
  • Feb 17, 2021 7:44 AM PST (8 minutes earlier)

    Restart was helpful, but did not eliminate the issue. Engineering is investigating still

    Identified
  • Feb 17, 2021 7:40 AM PST (4 minutes earlier)

    A fix has been implemented and we are monitoring the results.

    Monitoring
  • Feb 17, 2021 7:39 AM PST (56 seconds earlier)

    Engineering is aware and working to restart all services on for OnBoard.

    Identified
  • Feb 17, 2021 7:38 AM PST (57 seconds earlier)

    We are continuing to investigate this issue.

    Investigating
  • Feb 17, 2021 7:37 AM PST (34 seconds earlier)

    Users receive error indicating content is unavailable when logging in or switching tabs.

    Investigating
  • Feb 17, 2021 7:36 AM PST (1 minute earlier)

    Users receive errors indicating that "content is unavailable" while attempting to log in or switch tabs.

    Investigating