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Nov 27, 2025 10:39 AM PST

Tracking Data Not Reaching TMSs

Updates

  • Nov 27, 2025 6:51 PM PST

    Incident Summary – Tracking Data Not Reaching TMS

    Impacted Customers:
    Traffix (LTID 2810)
    Example affected loads: CCA1002AM, CCA1003AM

    JEAR (LTID 13060)
    Example affected load: 1063940

    Issue Description:
    Both Traffix and JEAR are reporting that no tracking data is being received in their TMS, despite the loads showing as tracking normally within Trucker Tools.

    At this time, these are the only two customers reporting the issue, but both are high-volume accounts.

    Initial Assessment:

    Load tracking appears healthy within Trucker Tools.

    The issue is isolated to tracking updates not being delivered or ingested by the customers’ respective TMS systems.

    Further investigation is required to determine whether this is:
    A Trucker Tools outbound webhook/payload failure,
    A delivery issue, or
    A TMS-side ingestion/parsing issue. The incident was resolved by catching up on the backlog of tracking data processing, with the system fully operational again after approximately five hours. The resolution included ensuring minimal missing geolocation data and completing the backfill process successfully.

    Resolved
  • Nov 27, 2025 11:07 AM PST (7 hours and 43 minutes earlier)

    Incident Summary – Tracking Data Not Reaching TMS

    Impacted Customers:
    Traffix (LTID 2810)
    Example affected loads: CCA1002AM, CCA1003AM

    JEAR (LTID 13060)
    Example affected load: 1063940

    Issue Description:
    Both Traffix and JEAR are reporting that no tracking data is being received in their TMS, despite the loads showing as tracking normally within Trucker Tools.

    At this time, these are the only two customers reporting the issue, but both are high-volume accounts.

    Initial Assessment:

    Load tracking appears healthy within Trucker Tools.

    The issue is isolated to tracking updates not being delivered or ingested by the customers’ respective TMS systems.

    Further investigation is required to determine whether this is:
    A Trucker Tools outbound webhook/payload failure,
    A delivery issue, or
    A TMS-side ingestion/parsing issue. Incident has been mitigated

    Monitoring
  • Nov 27, 2025 10:39 AM PST (28 minutes earlier)

    Incident Summary – Tracking Data Not Reaching TMS

    Impacted Customers:
    Traffix (LTID 2810)
    Example affected loads: CCA1002AM, CCA1003AM

    JEAR (LTID 13060)
    Example affected load: 1063940

    Issue Description:
    Both Traffix and JEAR are reporting that no tracking data is being received in their TMS, despite the loads showing as tracking normally within Trucker Tools.

    At this time, these are the only two customers reporting the issue, but both are high-volume accounts.

    Initial Assessment:

    Load tracking appears healthy within Trucker Tools.

    The issue is isolated to tracking updates not being delivered or ingested by the customers’ respective TMS systems.

    Further investigation is required to determine whether this is:
    A Trucker Tools outbound webhook/payload failure,
    A delivery issue, or
    A TMS-side ingestion/parsing issue.

    Investigating