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Sep 14, 2026 3:12 PM PDT

Salesforce automation

Updates

  • Sep 14, 2026 3:24 PM PDT

    recent change deactivated automation impacting signup. and sales workflows.case management Resolution summary

    • The incident was resolved by re-enabling Salesforce integrations. During a review of OwnBackup backups and tests, an option to disable Salesforce integrations was inadvertently checked. Re-enabling the integrations fixed downstream errors, and the incident was mitigated at 16:11 MDT on 2026-09-14.

    Root cause

    • A configuration change during backup/testing caused Salesforce integrations to be disabled, which deactivated automation affecting signup and sales workflows.

    Timeline highlights

    • 2026-09-14 15:55 MDT: Incident created (alert from workflow).
    • 2026-09-14 16:07 MDT: Salesforce team reviewed backups and ran tests; an option to disable integrations was enabled.
    • 2026-09-14 16:11 MDT: Integrations re-enabled; downstream errors fixed. Incident mitigated.

    Impact

    • Automation impacted (signup and sales workflows). Customer impact noted as Yes in incident fields.

    Action Items

    Item Assigned To Priority Status
    Schedule Post-Incident Review meeting Poojitha Yarabolu medium To-do
    Capture current impact to customers Unassigned medium To-do
    Ensure PIR Document is complete and up to date Poojitha Yarabolu medium To-do

    If you’d like, I can draft the PIR (Post-Incident Report) outline or help schedule the PIR meeting.

    Resolved
  • Sep 14, 2026 3:12 PM PDT (12 minutes earlier)

    recent change deactivated automation impacting signup. and sales workflows.case management salesforce automation that were deactivated by the recent change ,restoring signup sales workflow and case management functonality

    Monitoring