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Feb 23, 2022 12:38 PM PST

Customers are getting errors when attempting to sign up using SSU and OAS

Updates

  • Feb 23, 2022 3:24 PM PST

    This incident has been resolved.

    Resolved
  • Feb 23, 2022 1:52 PM PST (1 hour and 32 minutes earlier)

    While the team monitored SSU errors in Segment , found nothing outside the range of normal errors.
    Successful signups appear to be continuing normally.
    Some payment gateway errors were seen, but most eventually succeeded after retries.
    We are getting "gateway timeout" errors back from the 3rd party vendor.

    Monitoring
  • Feb 23, 2022 12:38 PM PST (1 hour and 13 minutes earlier)

    We are currently investigating this issue.

    Investigating