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Aug 25, 2025 6:42 AM PDT

Slowness within Salesforce, users are reporting latency

Updates

  • Aug 28, 2025 4:51 AM PDT

    The incident was resolved by identifying connection pool errors as the likely cause of the latency, and the Salesforce team provided documentation on avoiding such issues in the future.

    Resolved
  • Aug 25, 2025 7:49 AM PDT (2 days, 21 hours, and 2 minutes earlier)

    Since there is currently no customer impact and users are able to access SF without latency, we are moving the incident to Mitigated. A Salesforce case has been opened to track and identify the root cause of the outage.

    Monitoring
  • Aug 25, 2025 6:42 AM PDT (1 hour and 6 minutes earlier)

    We’re currently experiencing slowness and authentication errors when accessing Salesforce. The issue may be related to AWS. A high-priority ticket has been raised with Salesforce, and their typical response time is around 15 minutes.

    Investigating