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May 14, 2020 12:07 PM PDT

OnTime Tracking Requests Not Sending

Updates

  • May 14, 2020 3:29 PM PDT

    Rollback has been successfully implemented and service has recovered.

    Resolved
  • May 14, 2020 2:37 PM PDT (52 minutes earlier)

    Rollback has failed. Engineers are still attempting to triage.

    Identified
  • May 14, 2020 1:01 PM PDT (1 hour and 35 minutes earlier)

    Rollback of "CAB-416 - [API][WEB] OnTime Change Request Sprint 32-33" initiated.

    Identified
  • May 14, 2020 12:13 PM PDT (47 minutes earlier)

    The engineering team has been contacted and informed of the issue. They are beginning their investigation of the root cause now.

    Investigating
  • May 14, 2020 12:07 PM PDT (6 minutes earlier)

    We received a report from George Chaklos at 11:51 AM stating the following:

    We are receiving multiple reports saying Carriers using DAT OnTime are not receiving tracking requests. I spoke with a customer on the phone earlier who tried sending tracking requests to 4403189383, 2242495513, 3475861542, 2142779864, and 7742704090 (my cell). Neither text messages nor push notifications are received for the tracking requests.

    This has been verified with the product team and this issue has been escalated to engineering.

    Investigating