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Jan 10, 2026 1:51 PM PST

Foreign Keys were not applied last night to Postgres

Updates

  • Jan 11, 2026 5:08 PM PST

    It was identified that the run book was not fully followed during execution. Remediation is in progress, starting with adding foreign keys to Postgres, followed by a review and completion of the remaining run book steps to ensure full compliance. At this time, customer impact is difficult to determine. There is no indication of direct availability impact; however, there is a potential risk of data consistency issues. The incident was resolved by adding the necessary foreign keys to Postgres and validating that the affected systems were functioning correctly after remediation. Additionally, a follow-up ticket was created for further monitoring, and it was confirmed that the FTP/SFTP services were fully recovered.

    Resolved
  • Jan 10, 2026 1:51 PM PST (1 day, 3 hours, and 17 minutes earlier)

    It was identified that the run book was not fully followed during execution. Remediation is in progress, starting with adding foreign keys to Postgres, followed by a review and completion of the remaining run book steps to ensure full compliance. At this time, customer impact is difficult to determine. There is no indication of direct availability impact; however, there is a potential risk of data consistency issues.

    Investigating