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Sep 10, 2025 5:53 AM PDT

Reactivations not working and Sync issue with DAT Rep & SF

Updates

  • Sep 12, 2025 9:51 AM PDT

    Customers can update credit card details, but payments cannot be processed, receiving the message "payment could not be processed The incident was resolved by increasing the event delivery limits with Salesforce, which allowed synchronization to resume and previously held events to be replayed. This adjustment led to successful account reactivations and confirmed accurate account statuses during spot checks, marking the issue as resolved.

    Resolved
  • Sep 12, 2025 7:03 AM PDT (2 hours and 47 minutes earlier)

    Customers can update credit card details, but payments cannot be processed, receiving the message "payment could not be processed The incident was mitigated by increasing the event delivery limits with Salesforce, allowing synchronization to resume and previously held events to be replayed. This adjustment resulted in events flowing correctly and account statuses being confirmed as accurate during spot checks.

    Monitoring
  • Sep 10, 2025 3:07 PM PDT (1 day, 15 hours, and 56 minutes earlier)

    Syncing issue. Several updates have been mad eto create a user from from SF to DAT Rep and it's not sticking. In SF the auth level shows change auth, in DAT Rep it shows no auth; it won't allow me to save or edit it in DAT Rep. I have also tried creating from CSR Pages and it doesn't stick in DAT Rep either.

    Customers are calling with issues on self reactivations not going through. I believe there is a syncing issue. The incident was mitigated by increasing the event delivery limits with Salesforce, allowing synchronization to resume and previously held events to be replayed. This adjustment resulted in events flowing correctly and account statuses being confirmed as accurate during spot checks.

    Monitoring
  • Sep 10, 2025 8:34 AM PDT (6 hours and 32 minutes earlier)

    Syncing issue. Several updates have been mad eto create a user from from SF to DAT Rep and it's not sticking. In SF the auth level shows change auth, in DAT Rep it shows no auth; it won't allow me to save or edit it in DAT Rep. I have also tried creating from CSR Pages and it doesn't stick in DAT Rep either.

    Customers are calling with issues on self reactivations not going through. I believe there is a syncing issue. The incident was mitigated by increasing the event delivery limits with Salesforce, allowing synchronization to resume and previously held events to be replayed. As a result, events began flowing through, and account statuses were confirmed as accurate during spot checks.

    Monitoring
  • Sep 10, 2025 5:53 AM PDT (2 hours and 40 minutes earlier)

    Syncing issue. Several updates have been mad eto create a user from from SF to DAT Rep and it's not sticking. In SF the auth level shows change auth, in DAT Rep it shows no auth; it won't allow me to save or edit it in DAT Rep. I have also tried creating from CSR Pages and it doesn't stick in DAT Rep either.

    Customers are calling with issues on self reactivations not going through. I believe there is a syncing issue.

    Investigating