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Jan 15, 2026 6:50 AM PST

Key Accounts are unable to find recent matches, only receives matches that are 10+ hours old

Updates

  • Jan 16, 2026 8:08 AM PST

    Key Accounts are unable to find recent matches, only receives matches that are 10+ hours old.

    I was not able to replicate, but some of our agents are seeing the same issue

    Resolved
  • Jan 15, 2026 11:15 AM PST (20 hours and 52 minutes earlier)

    Key Accounts are unable to find recent matches, only receives matches that are 10+ hours old.

    I was not able to replicate, but some of our agents are seeing the same issue The incident was mitigated by redeploying the lambda function to ensure it was running the correct version and subsequently rebuilding the event source mapping to re-enable it, which led to successful invocations. The team also increased the lambda's memory allocation, allowing it to process faster and catch up on the backlog of postings.

    Monitoring
  • Jan 15, 2026 6:50 AM PST (4 hours and 25 minutes earlier)

    Key Accounts are unable to find recent matches, only receives matches that are 10+ hours old.

    I was not able to replicate, but some of our agents are seeing the same issue

    Investigating