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Apr 19, 2021 9:37 AM PDT

Users are having trouble logging into to Truckers Edge

Updates

  • Apr 19, 2021 11:07 AM PDT

    This incident has been resolved.

    Resolved
  • Apr 19, 2021 9:42 AM PDT (1 hour and 24 minutes earlier)

    CSB team has identified an issue which caused slow response time in processing requests. As the response time goes past a certain point, users are forcibly logged off, resulting in a spike of log in attempts as the users reauthenticate. This then trips the global limit for the HLP causing a bottleneck.

    Identified
  • Apr 19, 2021 9:38 AM PDT (4 minutes earlier)

    Engineering is investigating the cause of this issue.

    Investigating
  • Apr 19, 2021 9:37 AM PDT (59 seconds earlier)

    Users are having issues logging into Truckers Edge and are being rejected by the HLP.

    Investigating