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Nov 19, 2020 6:56 AM PST

Multiple Accounts with an accepted Quote, No Order & No Contract

Updates

  • Nov 19, 2020 1:40 PM PST

    This incident has been resolved.

    Resolved
  • Nov 19, 2020 10:10 AM PST (3 hours and 30 minutes earlier)

    A fix has been implemented and we are monitoring the results.

    Monitoring
  • Nov 19, 2020 7:52 AM PST (2 hours and 17 minutes earlier)

    We believe we have sourced the issue to an update on the SF side which was not advertised. We have a ticket open to confirm and our team is working to rule out other potential causes.

    Identified
  • Nov 19, 2020 7:10 AM PST (41 minutes earlier)

    Engineers are engaged and looking into the issue

    Investigating
  • Nov 19, 2020 6:56 AM PST (14 minutes earlier)

    Users are seeing a 500 error when attempting reactivations. We are also noting multiple accounts with no order, no contract.

    Investigating