DAT Solutions Internal
Sep 30, 2025 6:58 AM PDT
Reps experiencing NICE issues, unable to call out or answer calls
Updates
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Sep 30, 2025 6:58 AM PDT
The incident was resolved after confirmation that agents were no longer experiencing issues with making or answering calls, which Fab Herrera noted before mitigating the incident. While the situation will continue to be monitored for any updates from NICE, the immediate problem was addressed and declared resolved. NICE also confirmed Service Restoration and After 72 hours of monitoring and additional troubleshooting NICE believe the impact has been resolved.
Resolved