DAT Solutions Internal

Updates

• Oct 28, 2025 4:24 AM PDT

  If the search trucks page is refreshed the search results disappear and the search results count changes to 0. Navigating away from search trucks and back restores the search results. The incident was resolved by implementing a fix that addressed the issue of disappearing search results upon page refresh, which was released to production. Additionally, a separate ticket was created to address the root cause, allowing the incident to be marked as resolved.

  Resolved
• Oct 21, 2025 5:14 AM PDT (6 days, 23 hours, and 9 minutes earlier)

  If the search trucks page is refreshed the search results disappear and the search results count changes to 0. Navigating away from search trucks and back restores the search results. The incident was mitigated by implementing a fix that was released to production, which addressed the issue of disappearing search results upon page refresh. Additionally, a workaround was communicated to users, encouraging them to avoid a full browser refresh and use in-app controls instead.

  Monitoring
• Oct 16, 2025 12:30 PM PDT (4 days, 16 hours, and 44 minutes earlier)

  When the search trucks page is refreshed, the search results disappear and the search results count changes to 0.

  Workarounds that can be used now: Avoid a full browser refresh on Search Trucks. Instead, use the in-app refresh control to refresh the results table; this is the expected behavior for refreshing results within the app and should avoid the zeroed state. If you’ve already refreshed and see 0 results, navigate to another page (e.g., Search Loads or Dashboard) and return to Search Trucks to restore results. This aligns with the documented symptom and observed workaround.

  Investigating
• Oct 16, 2025 12:21 PM PDT (9 minutes earlier)

  If the search trucks page is refreshed the search results disappear and the search results count changes to 0. Navigating away from search trucks and back restores the search results.

  Investigating