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Jul 29, 2022 2:14 PM PDT

Confirmation codes are not being received

Updates

  • Jul 29, 2022 5:07 PM PDT

    Received email from AWS that they have implemented the increase. The fix was tested, no additional issues found.

    Resolved
  • Jul 29, 2022 4:31 PM PDT (35 minutes earlier)

    AWS has implemented our increase and SMS messages are working in both Android and IOS.

    Monitoring
  • Jul 29, 2022 3:34 PM PDT (56 minutes earlier)

    We are working on investigating this issue, users are not receiving SMS text codes to verify phone number.

    Investigating
  • Jul 29, 2022 2:14 PM PDT (1 hour and 20 minutes earlier)

    INC-361

    Investigating