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Mar 21, 2025 7:29 AM PDT

Keypoint Users facing account being locked out

Updates

  • Mar 24, 2025 8:45 AM PDT

    This incident has been resolved.

    Resolved
  • Mar 21, 2025 3:12 PM PDT (2 days, 17 hours, and 32 minutes earlier)

    Its now Mitigated. We are monitoring the results of our last actions.

    Monitoring
  • Mar 21, 2025 7:59 AM PDT (7 hours and 13 minutes earlier)

    We are currently addressing two separate issues:

    Internal Users (Tcore): RDP session ends after being active for 15+ minutes We do not plan to roll back the recent changes affecting internal users at this time.

    Customer Issues: The changes impacting customers were rolled back yesterday; however, we are still receiving calls from customers experiencing difficulties. We are actively investigating the root cause of these ongoing issues.

    Investigating
  • Mar 21, 2025 7:29 AM PDT (30 minutes earlier)

    INC-982

    Investigating