DAT Solutions Internal

Updates

• Jul 13, 2022 1:09 PM PDT

  This incident has been resolved.

  Resolved
• Jun 17, 2022 11:44 AM PDT (3 weeks, 5 days, 1 hour, and 25 minutes earlier)

  We are continuing to work on a fix for this issue.

  Identified
• Jun 17, 2022 11:40 AM PDT (3 minutes earlier)

  We are continuing to work on a fix for this issue.

  Identified
• Jun 16, 2022 5:03 PM PDT (18 hours and 36 minutes earlier)

  We are continuing to work on a fix for this issue.

  Identified
• Jun 16, 2022 5:00 PM PDT (3 minutes earlier)

  Update - 6/17/2022 11:41AM PST
  The Operations team has restored some business systems but continues to troubleshoot issues with the building’s network and WiFi. Unless being in the office is business critical, employees should expect to work from home through Monday.

  Systems Restored:
  Hardwire Ethernet
  Test/Dev Environment

  Systems Affected:
  Office WiFi
  Office Intranet
  Network Drives

  Impact to Employees:
  Beaverton staff should continue to work remotely through close of business Monday.
  Employees who need to be in the office on Monday can connect to the network through the wired ethernet connection on their laptop docking stations.
  If you need ethernet cables or adaptors for your workstation, please contact the Help Desk.
  Expected Restoration Time:
  Operations expects to restore WiFi service to the building by close of business Monday.

  Next Steps:
  Please continue to monitor updates from the NOC, your leadership team and on Slack for information.
  Thanks again for your patience.

  Update - 6/16/2022 4:42PM PST

  The Operations team continues restoration efforts for the Beaverton Office network outage with the goal of returning to normal operations by Monday.

  Network Outage Cause:
  A PGE power outage earlier this week damaged hardware for the internal network. The service vendor installed replacement equipment and is troubleshooting the best path to restore network service.

  Systems Affected:
  Office WiFi / Internet
  Office Intranet
  Network Drives (not-Google)
  Test/Dev Environment

  Impact to Employees:
  Beaverton staff should continue to work remotely through the end of the week.

  Expected Restoration Time:
  Monday morning, if the network passes performance testing over the weekend. Discovery of additional damaged equipment could cause delays.

  Next Steps:
  Please continue to monitor updates from the NOC, your leadership team and posts on the Slack #general channel for information on when you should return to the Beaverton office.

  Identified
• Jun 16, 2022 12:40 PM PDT (4 hours and 20 minutes earlier)

  INC-318

  Investigating