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Oct 5, 2021 1:44 PM PDT

Nice Incontact Outage - Calls Routing to Unavailable Agents

Updates

  • Oct 5, 2021 2:26 PM PDT

    This incident has been resolved. Nice implemented a fix on their end, and it appears to have stopped calls from dropping or misrouting to engaged agents. If you're still seeing issues, please close Nice Incontact, clear cache & cookies, and relaunch Nice.

    Resolved
  • Oct 5, 2021 1:44 PM PDT (41 minutes earlier)

    Agents are receiving calls while already engaged with other customers, resulting in dropped calls. Nice Incontact has been notified and is aware of the issue per their external Status Page.

    Investigating