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Apr 21, 2026 4:09 PM PDT

Okta sync from UKG is suspending users

Updates

  • Apr 22, 2026 10:08 AM PDT

    Okta regularly checks with UKG for changes and it appears to be suspending all employees in UKG. - Luke disabled the UKG→Okta updating and all suspended accounts were unsuspended.
    - Root cause identified: a UKG report filter change by Roper caused deactivations; the fix is rebuilding the UKG report to filter by company codes so the integration can be reinstated.

    Resolved
  • Apr 21, 2026 4:09 PM PDT (17 hours and 58 minutes earlier)

    Okta regularly checks with UKG for changes and it appears to be suspending all employees in UKG. Users were unsuspended in Okta.

    Monitoring