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Aug 31, 2020 6:11 AM PDT

SSO not functioning for Atlassian Products for some users

Updates

  • Aug 31, 2020 10:40 AM PDT

    This incident has been resolved.

    Resolved
  • Aug 31, 2020 9:45 AM PDT (54 minutes earlier)

    A fix has been implemented and we are monitoring the results.

    Monitoring
  • Aug 31, 2020 6:13 AM PDT (3 hours and 32 minutes earlier)

    We have a ticket open with Atlassian, however update is not expected until ~8 A.M.

    Investigating
  • Aug 31, 2020 6:11 AM PDT (2 minutes earlier)

    Helpdesk has notified NOC that some users are unable to access Jira or Confluence via Okta. These users receive an error indicating that SSO is not available for this service. We are working to resolve the issue.

    Investigating