DAT Solutions Internal
Nov 16, 2020 6:00 AM PST
Delays in Reactivating Contracts
Updates
-
Nov 16, 2020 11:01 AM PST
This incident has been resolved.
Resolved -
Nov 16, 2020 6:47 AM PST (4 hours and 14 minutes earlier)
CSR's are reporting latency in amending contracts as well. This could be a sign of more general latency across Salesforce than one specific service.
Investigating -
Nov 16, 2020 6:00 AM PST (46 minutes earlier)
CSR's are experiencing and issue where contract reactivations are being delayed. HELP tickets have been opened for this issue.
Investigating