DAT Solutions Internal

Updates

• Sep 19, 2025 11:50 AM PDT

  An incident occurred in SV4 that significantly delayed the posting updates ingestion, causing users to report that loads were not refreshing and displaying outdated information. The issue was attributed to a Kafka heartbeat timeout set too low, which led to repeated batch processing and system lag. Actions were taken to mitigate the situation, including shutting down the live match until recovery was seen, tuning Kafka configurations, and tuning notification service to improve performance. The incident was reported by Keegan Brown, and despite not having formally assigned roles for incident management, several team members collaborated to address the issue, with an anticipatory plan for a post-incident review. The incident was resolved by tuning Kafka configurations, adjusting timeout settings, and implementing circuit-breaking measures to manage incoming loads and performance. The team reported that the system performed well after these changes, indicating a successful resolution.

  Resolved
• Sep 12, 2025 8:59 AM PDT (1 week, 2 hours, and 50 minutes earlier)

  An incident occurred in SV4 that significantly delayed the posting updates ingestion, causing users to report that loads were not refreshing and displaying outdated information. The issue was attributed to a Kafka heartbeat timeout set too low, which led to repeated batch processing and system lag. Actions were taken to mitigate the situation, including shutting down the live match until recovery was seen, tuning Kafka configurations, and tuning notification service to improve performance. The incident was reported by Keegan Brown, and despite not having formally assigned roles for incident management, several team members collaborated to address the issue, with an anticipatory plan for a post-incident review.

  Monitoring