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Apr 28, 2021 6:16 AM PDT

Accounts did not autorenew 4/27

Updates

  • Apr 29, 2021 10:00 AM PDT

    This incident has been resolved.

    Resolved
  • Apr 29, 2021 10:00 AM PDT (19 seconds earlier)

    We are continuing to work on a fix for this issue.

    Identified
  • Apr 28, 2021 7:38 AM PDT (1 day, 2 hours, and 22 minutes earlier)

    Engineers have found that we do not need to disable the self service feature. This is still available to customers.

    Identified
  • Apr 28, 2021 7:33 AM PDT (4 minutes earlier)

    While the team works on this issue we will be disabling reactivations from Self Service.

    Identified
  • Apr 28, 2021 6:18 AM PDT (1 hour and 14 minutes earlier)

    Contracts for 4/27 did not auto renew. Busapps have been notified.

    Identified
  • Apr 28, 2021 6:16 AM PDT (2 minutes earlier)

    Customers are contacting CS reporting their accounts have not auto-renewed. Their management has reviewed the impact and this issue will see over 1000 customers impacted which will result in a significant loss of revenue and reputation.

    Investigating