DAT Solutions Internal

Updates

• Jul 10, 2025 4:40 PM PDT

  Have had two customers so far that are able to login to DAT one web on mobile devices (one on android and one on an Iphone). Both are stuck in a spinning wheel after they complete a search. Tried every troubleshooting step I could with no resolution. As per mixpanel, both have the error :

  Distinct ID Before Identity
  auth0|616db6eb6465a20071ed2fe2
  Failure Description
  too many distinctIDs mapped together, Max limit: 500
  Failure Reason
  errTooManyIds

  I believe this might be related to change to SV4 Fix was deployed

  Resolved
• Jul 10, 2025 2:54 PM PDT (1 hour and 46 minutes earlier)

  Have had two customers so far that are able to login to DAT one web on mobile devices (one on android and one on an Iphone). Both are stuck in a spinning wheel after they complete a search. Tried every troubleshooting step I could with no resolution. As per mixpanel, both have the error :

  Distinct ID Before Identity
  auth0|616db6eb6465a20071ed2fe2
  Failure Description
  too many distinctIDs mapped together, Max limit: 500
  Failure Reason
  errTooManyIds

  I believe this might be related to change to SV4

  Monitoring
• Jul 10, 2025 6:06 AM PDT (8 hours and 47 minutes earlier)

  Have had two customers so far that are able to login to DAT one web on mobile devices (one on android and one on an Iphone). Both are stuck in a spinning wheel after they complete a search. Tried every troubleshooting step I could with no resolution. As per mixpanel, both have the error :

  Distinct ID Before Identity
  auth0|616db6eb6465a20071ed2fe2
  Failure Description
  too many distinctIDs mapped together, Max limit: 500
  Failure Reason
  errTooManyIds

  I believe this might be related to change to SV4

  Investigating