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Jun 1, 2020 1:22 PM PDT

OnTime tracking requests not sending via SMS

Updates

  • Jun 1, 2020 4:58 PM PDT

    This incident has been resolved.

    Resolved
  • Jun 1, 2020 4:08 PM PDT (49 minutes earlier)

    The fix action did not resolve the issue and the engineering team is currently exploring alternative fixes.

    Identified
  • Jun 1, 2020 3:29 PM PDT (39 minutes earlier)

    A fix has been implemented and tests are currently being done to confirm that the issue has been resolved.

    Monitoring
  • Jun 1, 2020 3:19 PM PDT (9 minutes earlier)

    The engineers are still in the process of the resolving the issue. We will post updates as soon as they are available.

    Identified
  • Jun 1, 2020 2:07 PM PDT (1 hour and 12 minutes earlier)

    We have identified at least one component of the issue involving an outage with AWS SNS service in our region. However, we are still identifying if there are any coexisting issues.

    Identified
  • Jun 1, 2020 1:22 PM PDT (44 minutes earlier)

    We're currently investigating an issue regarding carriers unable to claim shipment requests via text message or in the OnTime application.

    Investigating