DAT Solutions Internal

Back
Mar 17, 2022 1:20 PM PDT

Some paid user of DAT One Mobile Android may be forced into "Free/Basic" mode

Updates

  • Mar 18, 2022 8:17 AM PDT

    This incident has been resolved.

    Resolved
  • Mar 17, 2022 5:23 PM PDT (14 hours and 54 minutes earlier)

    A fix has been implemented and we are monitoring the results.

    Monitoring
  • Mar 17, 2022 1:41 PM PDT (3 hours and 42 minutes earlier)

    This only affect Users on DAT One Android who are logging in from a 'fresh install'
    There is no way to stop the release of the new version
    The team is investigating a fix (and is able to reproduce the issue locally)

    To get around this for now , if the user force-closes the app then relaunches, they will get the paid experience. This process must be repeated every time the user logs in.

    Identified
  • Mar 17, 2022 1:34 PM PDT (6 minutes earlier)

    The issue has been identified. The team is able to reproduce this locally, and is working on a fix to address it

    Identified
  • Mar 17, 2022 1:20 PM PDT (14 minutes earlier)

    INC-236

    Investigating