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Jul 29, 2021 6:13 AM PDT

SSU not accepting credit cards for some customers

Updates

  • Jul 29, 2021 7:22 AM PDT

    A fix has been deployed and we see sign ups flowing again

    Resolved
  • Jul 29, 2021 6:31 AM PDT (50 minutes earlier)

    Engineering is investigating whether this is linked to an ongoing change. We will update if confirmed. Please continue to log HD tickets for any calls received on this.

    Investigating
  • Jul 29, 2021 6:13 AM PDT (17 minutes earlier)

    We are continuing to investigate this issue.

    Investigating
  • Jul 29, 2021 6:13 AM PDT (35 seconds earlier)

    During SSU process customers receive a message to contact support as their credit card is not accepted. We are currently opening tickets for these cases via the HD portal

    Investigating