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Feb 6, 2026 12:57 PM PST

RateView lane credits incorrect for multiple enterprise accounts

Updates

  • Feb 6, 2026 3:43 PM PST

    Multiple enterprise RateView customers report lane/credit counts not showing correctly; reproducible on internal account.
    Issues: credits not showing or lower than contracted, potential lockout from multilane or premature overage charges. The incident was resolved by restoring and correcting the lane/credit counts for several affected enterprise accounts, including Amerilux Logistics, Strategic Logistics Company, SELECT TRANSPORT, and Ascent Global Logistics LLC. Confirmation from users indicated that the issues were mitigated for most accounts, allowing the incident to be marked as resolved.

    Resolved
  • Feb 6, 2026 12:57 PM PST (2 hours and 46 minutes earlier)

    RateView lane credits incorrect for multiple enterprise accounts

    Investigating