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Jan 15, 2026 5:55 AM PST

Account getting stuck during reactivation.

Updates

  • Jan 16, 2026 10:37 AM PST

    Getting reports of account getting stuck during reactivation. Also amending the contract. The incident was resolved by addressing the Heroku outage that caused accounts to get stuck during reactivation, and manual cleanup of the affected accounts was completed successfully. The status is noted as resolved, indicating that the issues were fully addressed.

    Resolved
  • Jan 15, 2026 6:22 AM PST (1 day, 4 hours, and 15 minutes earlier)

    Getting reports of account getting stuck during reactivation. Also amending the contract. There was an outage from the Heroku and it's affected the reactivations.

    Monitoring
  • Jan 15, 2026 5:55 AM PST (26 minutes earlier)

    Getting reports of account getting stuck during reactivation. Also amending the contract.

    Investigating