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Sep 9, 2025 9:17 PM PDT

Salesforce Daily Platform Event/CDC Event Limit Exceeded

Updates

  • Sep 10, 2025 2:48 PM PDT

    Due to a recent batch job that was run to update a large number of Account records in Salesforce, we have exceeded our daily limit of delivered platform events and change data capture events. This means that external subscribers to those events will no longer receive them until the rolling 24-hour reset occurs. This limit will recover gradually over the next 24 hours, and we expect full recovery by this time tomorrow.

    Note: This does not impact internal Salesforce processing of those events, and does not affect inbound API calls or inbound delivery of those events to Salesforce. The incident was resolved by increasing the event delivery limits within Salesforce, which allowed for the synchronization to resume and previously held events to be replayed. Following this action, events began flowing through, confirming that account statuses were accurate.

    Resolved
  • Sep 10, 2025 8:38 AM PDT (6 hours and 10 minutes earlier)

    Due to a recent batch job that was run to update a large number of Account records in Salesforce, we have exceeded our daily limit of delivered platform events and change data capture events. This means that external subscribers to those events will no longer receive them until the rolling 24-hour reset occurs. This limit will recover gradually over the next 24 hours, and we expect full recovery by this time tomorrow.

    Note: This does not impact internal Salesforce processing of those events, and does not affect inbound API calls or inbound delivery of those events to Salesforce. The incident was mitigated by increasing the event delivery limits with Salesforce, allowing synchronization to resume and previously held events to be replayed. As a result, events began flowing through, and account statuses were confirmed as accurate during spot checks.

    This is related to #inc-1105

    Monitoring
  • Sep 9, 2025 9:17 PM PDT (11 hours and 21 minutes earlier)

    Due to a recent batch job that was run to update a large number of Account records in Salesforce, we have exceeded our daily limit of delivered platform events and change data capture events. This means that external subscribers to those events will no longer receive them until the rolling 24-hour reset occurs. This limit will recover gradually over the next 24 hours, and we expect full recovery by this time tomorrow.

    Note: This does not impact internal Salesforce processing of those events, and does not affect inbound API calls or inbound delivery of those events to Salesforce.

    Investigating