DAT Solutions Internal

Updates

• Mar 3, 2026 5:41 PM PST

  I need to create an incident for Keypoint Anywhere. DB pawsukpaora01 is not responding. I have tried restarting it twice now. I cannot connect to it. We need someone from the DB and Linux team for assistance. The outage was resolved by replacing the affected server with a new instance, updating the DNS to the new IP, and bringing the Oracle DB and backend services back online, after which reports and user access were restored. Additionally, Jasper server issues were addressed with startup scripts (no reboot needed), and the team deemed the incident resolved.

  Resolved
• Mar 2, 2026 7:47 PM PST (21 hours and 53 minutes earlier)

  I need to create an incident for Keypoint Anywhere. DB pawsukpaora01 is not responding. I have tried restarting it twice now. I cannot connect to it. We need someone from the DB and Linux team for assistance. The affected instance was replaced with a new one, DNS records have been updated to the new IP, and the Oracle DB is up. Reports in Compliance and 1836 are accessible. Users should be able to connect and access their data. The team continues to monitor performance.

  Monitoring
• Mar 2, 2026 6:05 PM PST (1 hour and 42 minutes earlier)

  I need to create an incident for Keypoint Anywhere. DB pawsukpaora01 is not responding. I have tried restarting it twice now. I cannot connect to it. We need someone from the DB and Linux team for assistance.

  Investigating