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Jul 1, 2021 10:47 AM PDT

Customers are not getting all of their capabilities when they navigate from Power to RateView

Updates

  • Jul 9, 2021 12:58 PM PDT

    This incident has been resolved.

    Resolved
  • Jul 1, 2021 10:49 AM PDT (1 week, 1 day, 2 hours, and 9 minutes earlier)

    Work around is to log directly into Rateview if customers need access.

    Investigating
  • Jul 1, 2021 10:49 AM PDT (28 seconds earlier)

    If you login to Power and navigate to RateView users can't see the Ratecast tab. If they log straight into RateView without coming from Power, then they can see Ratecast.

    Investigating
  • Jul 1, 2021 10:47 AM PDT (1 minute earlier)

    Specifically the Ratecast Eligible capability is not being transferred from Power to RateView which allows them to see the Ratecast tab in RateView.

    Investigating