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Dec 8, 2020 7:54 AM PST

Services are not flowing downstream from Salesforce to CSB

Updates

  • Dec 8, 2020 4:46 PM PST

    This incident has been resolved.

    Resolved
  • Dec 8, 2020 8:45 AM PST (8 hours and 1 minute earlier)

    Testing appears to have completed the team is manually moving items in the tickets created as a result of this incident. New requests should flow normally.

    Monitoring
  • Dec 8, 2020 8:30 AM PST (15 minutes earlier)

    The rollback is complete and teams are testing now to ensure proper operations.

    Identified
  • Dec 8, 2020 8:16 AM PST (14 minutes earlier)

    Salesforce team is in process of rolling back a change from the previous night.

    Identified
  • Dec 8, 2020 7:56 AM PST (20 minutes earlier)

    We are continuing to investigate this issue.

    Investigating
  • Dec 8, 2020 7:54 AM PST (1 minute earlier)

    CSR's are not seeing seats flowing into CSR pages. They have HD tickets open for this issue.

    Investigating