DAT Solutions Internal

Updates

• Jan 12, 2026 8:52 PM PST

  Team can't access PUD within SF. this is affecting internal team members. We can't access the product usage dashboard for any account. When we click we are getting the error: "An error occurred. An email has been sent to the Dashboard Administrators. You may try refreshing the page once to see if this was a temporary issue." The incident was resolved by removing the old Product Usage Dashboard (PUD) link from Salesforce, which was causing the access issues, and updating the page layout to redirect users to the new PUD in the Rep application. Users were informed to refresh their pages to clear any cached links, and subsequent checks confirmed that the old link had disappeared, allowing access to the new PUD as intended.

  Resolved
• Jan 12, 2026 6:54 AM PST (13 hours and 58 minutes earlier)

  Team can't access PUD within SF. this is affecting internal team members. We can't access the product usage dashboard for any account. When we click we are getting the error: "An error occurred. An email has been sent to the Dashboard Administrators. You may try refreshing the page once to see if this was a temporary issue." The incident was mitigated by removing the old Product Usage Dashboard (PUD) link from Salesforce, which was causing access issues, and updating the page layout without requiring the CI/CD process. This change allowed internal users to begin accessing the new PUD through the Rep application as intended.

  Monitoring
• Jan 12, 2026 5:57 AM PST (57 minutes earlier)

  Team can't access PUD within SF. this is affecting internal team members. We can't access the product usage dashboard for any account. When we click we are getting the error: "An error occurred. An email has been sent to the Dashboard Administrators. You may try refreshing the page once to see if this was a temporary issue."

  Investigating