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Jan 9, 2026 11:44 PM PST

Onboarding registration will not work post cutover

Updates

  • Jan 11, 2026 5:10 PM PST

    Registration / Onboarding bug.

    Onboarding registration will not work post cutover (csb call to register). Reviewing fix and mitigation for related issues found with tables/sequences migrated as views.

    CSB team will work with DBAs on Saturday. Waiting on customer impact to evaluate SEV 2 or 3 status The incident was resolved by performing a schema consolidation and testing the end-to-end flow, which fixed the onboarding registration issue. Julie Mather confirmed the issue was fixed, and the incident was subsequently closed.

    Resolved
  • Jan 9, 2026 11:44 PM PST (1 day, 17 hours, and 25 minutes earlier)

    Registration / Onboarding bug.

    Onboarding registration will not work post cutover (csb call to register). Reviewing fix and mitigation for related issues found with tables/sequences migrated as views.

    CSB team will work with DBAs on Saturday. Waiting on customer impact to evaluate SEV 2 or 3 status

    Investigating