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Jul 19, 2023 3:06 PM PDT

"Authentication failed. Account or password invalid" message with legacy DAT Directory and CarrierWatch

Updates

  • Jul 20, 2023 5:34 PM PDT

    Notes: Fix applied, monitored overnight with no additional issues reported.

    Resolved
  • Jul 19, 2023 3:20 PM PDT (1 day, 2 hours, and 14 minutes earlier)

    Work complete, NOC will continue to monitor and provide updates.

    Monitoring
  • Jul 19, 2023 3:13 PM PDT (7 minutes earlier)

    The issue has been identified and a fix is being implemented.

    Identified
  • Jul 19, 2023 3:06 PM PDT (6 minutes earlier)

    INC-580

    Investigating