DAT Solutions Internal

Back
Jun 15, 2022 9:27 AM PDT

Customers are being overcharged

Updates

  • Jul 6, 2022 9:39 AM PDT

    This incident has been resolved.

    Resolved
  • Jun 22, 2022 4:39 PM PDT (1 week, 6 days, 17 hours, and 13 seconds earlier)

    A fix has been implemented and we are monitoring the results.

    Monitoring
  • Jun 17, 2022 9:24 AM PDT (5 days, 7 hours, and 14 minutes earlier)

    Update: The team is working on a fix that will retry the delete quote lines after a configurable number of times. If it fails for that number of times, it will log an exception to monitored channel for the team to resolve. This should do two things: 1) eliminate the overcharging of customers and 2) reduce the number of incidents to deal with. The incidents will change from over billing to a failure to create contract which can be resolved by manual intervention.

    Identified
  • Jun 15, 2022 9:27 AM PDT (1 day, 23 hours, and 57 minutes earlier)

    INC-316

    Investigating