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Mar 26, 2021 5:15 AM PDT

OnTime SMS is Not Working

Updates

  • Mar 26, 2021 6:29 PM PDT

    This incident has been resolved.

    Resolved
  • Mar 26, 2021 6:28 PM PDT (1 minute earlier)

    We are continuing to monitor for any further issues.

    Monitoring
  • Mar 26, 2021 11:18 AM PDT (7 hours and 10 minutes earlier)

    A fix has been implemented and we are monitoring the results.

    Monitoring
  • Mar 26, 2021 5:53 AM PDT (5 hours and 25 minutes earlier)

    An AWS support case has been filed to address the SMS problem.

    Identified
  • Mar 26, 2021 5:15 AM PDT (37 minutes earlier)

    OnTime is unable to send SMS messages.

    Investigating